Do you deliver outside of New Zealand?
At the moment Fresh Vintage only delivers to NZ and Australia.
What do I do if my order doesn't turn up?
All parcels for both NZ and Australia will be sent via tracked postage. This tracking number will be emailed to you once the order is confirmed and it will let both seller and buyer know when the parcel has arrived at its destination. Once it has been delivered, it is the customers responsibility to retrieve said item.
What do I do if my order isn't right?
We have a refund policy where if the order is not correct due to size, or stated condition, Fresh Vintage will happily refund or replace with a product of the same price. Refunds will not be given due to a change of mind so please select carefully! All products have been measured, priced and assessed according to their condition, which our photos should show in detail.
How do I know I am buying a genuine vintage clothing product?
All vintage products have been expertly assessed as to their authenticity. Any vintage products where authenticity cannot be guaranteed will be listed as either 'Bootleg' or 'In the style of' and the price will reflect this. Any product purchased that is proved to be inauthentic when it was listed as such - will be fully refunded or exchanged.
How long will my delivery take?
For New Zealand customers tracked postage can take up to 5-6 working days. For Australian customers please allow 10-14 working days.
How can I pay for my order?
*All major credit cards
For all other questions please get in touch at www.freshvintage.co.nz or via Instagram @freshvintagenz